Terms and Conditions
Online Orders
All orders placed on our website are considered confirmed orders. Once an order has been processed or dispatched, changes or cancellations may not be possible.
Return / Refund / Exchange Policy
We accept returns or exchanges within 7 days of receiving the order.
Items must be returned in 100% original condition with all packaging intact.
Customers are responsible for shipping costs when returning items.
Return or exchange requests for online purchases must be handled online, not through physical stores.
Claims are typically processed within 10–15 business days.
Items that are opened, unsealed, broken, or used are not eligible for returns or exchanges.
Order Refusals
Vamfy.com reserves the right to refuse orders from customers who have previously refused Cash on Delivery (COD) orders multiple times.
Customers who have refused two or more COD orders may not be eligible to place new orders.
Shipping Compensation
Shipping charges are non-refundable and no compensation is provided for shipping costs in any situation.
Shipping Damages / Broken Items
We take every precaution to package products securely. However, some items such as cosmetics can be delicate and may occasionally be damaged during transit.
If an item is damaged during shipping, please contact our support team immediately after receiving the package.
In such cases, we may provide a discount coupon depending on the level of damage.
Claims related to shipping damage are processed within 7–10 business days.