Refund & Return Policy
Our refund policy allows customers to exchange or refund products in the following situations.
1. Customer Received Wrong Product
- If a wrong product is delivered, we will arrange a free pickup.
- Once the wrong item is received, we will dispatch the correct product or refund the amount within 7 working days.
- The product must be unused and packaging should not be damaged.
- The product must remain sealed in its original packaging.
- All documents such as purchase receipt, price tags, labels, warranty card, and accessories must be returned with the product.
2. Customer Received Damaged Product
- Customers can claim a refund if they receive damaged goods.
- A complete unboxing video proof is required to process the claim.
- The video must start before opening the courier package.
- If the video is recorded after opening the product, the claim may be rejected.
- For mobile phones, performance issues, refunds, replacements, or repairs will be decided by the after-sales department.
- Refund or replacement requests are only processed by the Vamfy support team, not at any physical store.
Important Note:
For hygiene reasons, fabric products such as towels, pillows, and similar items cannot be returned if the package has been opened.
For hygiene reasons, fabric products such as towels, pillows, and similar items cannot be returned if the package has been opened.
Got a faulty product? We’ve got you covered!
Please contact our support team to submit a claim request.
📞 0320-2229442
Please contact our support team to submit a claim request.
📞 0320-2229442